Information Related to Medical Treatment（医療関連情報）

The ‘Emergency Medical Care Net HIROSHIMA’ service ceased operation as of March 31st, 2024.
As a result, the provision of the ‘List of medical institutions that can deal with foreign languages’ has finished.
Instead, please use the ‘Medical Information Net’.

‘Medical Information Net’ (external link)（医療情報ネット）

The ‘Medical Information Network’ is a site with information on medical institutions and pharmacies nationwide. You can also search for information on medical institutions that can deal with foreign languages.

Telephone consultation for children’s medical emergencies（こどもの救急電話相談）

When a child suddenly gets sick at night, it tends to be difficult to decide whether to have her child see a doctor right away, or wait until the next morning. In such a situation, please discuss matters here first. The advisors (nurses) will advise you over the phone on the need for a medical examination and on first aid that can be done at home.

Telephone number:

＃8000 
If the above number is not answered, please use 082-555-8870.
If you are using a smartphone, you can dial the number by tapping it.

Hours of operation:

The service is available all year round. On weekdays, it is open from 19:00 to 8:00 the following morning. On weekends, national holidays, and over the year end/New Year period, it is open from 17:00 to 8:00 the following morning.

Consultation fee:

Free (charges will apply to the phone call)

Supported language:

Japanese

Points to note:

1. This service is for children with urgent medical conditions. Please refrain from using the service for non-urgent consultations, such as for chronic diseases or for childcare consultations.

2. When your call is answered, please speak calmly and slowly, and give details of your child's age, gender, symptoms, and your area of residence. If there are obvious serious symptoms (if the child’s breathing or heart has stopped, if there are serious injuries from an accident, etc.), please call 119 immediately.

3. This telephone consultation service provides advice, not diagnosis or treatment.

4. Please be aware that the call will be recorded in order that the details of the consultation can be checked.

＃7119 Hiroshima Metropolitan Area Emergency Consultation Center（救急相談センター広島広域都市圏）

Please use this service when you are not sure whether to visit an emergency medical institution. A nurse will listen to the symptoms of illness or injury your describe, and advise you over the phone on how serious it is, any first aid methods, appropriate medical institutions, etc.

You can also just check the medical institution on emergency duty. The operator has a list of emergency duty doctors for the day.

This service also accepts consultations for children. It's not limited to adults.

Telephone number:

＃7119
If the above number is not answered, please use 082-246-2000.
If you are using a smartphone, you can dial the number by tapping it.

Hours of operation:

24 hours a day, 365 days a year

Consultation fee:

Free (charges will apply to the phone call)

Supported language:

Japanese

Higashihiroshima Medical Center（東広島医療センター）

Higashihiroshima Medical Center deals with seriously ill patients such as patients with injuries and sudden illnesses that require emergency surgery and hospitalization, so please contact the center by phone before visiting.

If you visit without a letter of introduction, or if you visit after hours or on holidays, you may need to pay ‘selected medical care expenses’ (7,700 yen) separately.

However, for seriously ill patients, the ‘selected medical expenses’ will not be required.

Contact information for Higashihiroshima Medical Center

National Hospital Organization Higashihiroshima Medical Center
Address: Jike 513, Saijo-cho, Higashihiroshima City
Telephone number: 082-423-2176 (reception)
     082-423‐2499 (for after-hours emergency use only)

Other useful information

・For those who want to use a multilingual medical questionnaire, the Kanagawa International Foundation website（external link）

・Calling 119(PDFファイル:1.4MB)